Job Opportunities

Location: Topeka, KS

Job Description

Under general supervision, act as first contact for any computer, application or system-related problems and be able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office365, Outlook, Internet Explorer, Edge, Adobe Reader, VPN connectivity, printers, and applications developed and/or hosted in-house. Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customer’s expectations by delivering quality customer service.

• With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.
  • Consistently uses courtesy while providing support to end users. Asks questions to gather information about the problem and listens carefully. Guides the user through diagnostic and resolution procedures, using clear and concise directions
  • Resolves a variety of Help Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner. Documents, tracks, and monitors trouble tickets to resolution. Meets SLA requirements.
  • Follows policies and procedure to ensure corporate data security.
  • Executes and enforces user access guidelines and procedures.
  • Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications.
  • Responds positively and promptly to coworker requests for assistance.
  • Participates in assigned projects, contributing to their accurate and timely completion.
  • Communicates effectively with all levels of employees, both technical and non-technical.

Job Requirements

Bachelor’s degree in a related field and 1 year recent experience in help desk operations. Associates Degree in a computer science-related field and 2 years recent experience in help desk operations. High School diploma and two years of demonstrated work experience on a Service Desk. Prefer CompTIA A+ or Net + certifications. Education or training in ITIL, electronics, organizing, planning, decision making and effective communication skills preferred. Successful candidate must have more than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills as well as skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting. Knowledge of Windows 7 or Windows 8, and Microsoft Office is required. Candidate must be familiar with Incident Management software and processes, remote management tools, and has higher than average customer service skills. Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred. In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. Valid driver’s license required.

Location: Tempe, AZ

Job Description

An RF Engineer must use creativity and sound judgment to provide the proper design and optimization of the portion of the network assigned to them. An RF Engineer also has flexibility in managing their workflow on a daily basis. They need to use their discretion on how much time to spend on a task based on the priority set by management. An RF Engineer must have the ability to interface with cross-functional team members to gain the support required to accomplish their assignments.

Job Requirements

Solid understanding of RF propagation principles, cellular theory, RF engineering tools and antenna theory. Experience with various drive test units. Previous experience with FCC and FAA filings and zoning meetings are preferable. Strong written, verbal and interpersonal skills. Strong computer skills. UNIX, Oracle DB, Excel macros and SQL programming a plus. Moderate MapInfo skills Driving record is within company compliance Self-motivated and ability to work under pressure. Education and Experience BS in Engineering, Engineering Technology or equivalent technical degree; or equivalent work experience required

I'm Interested!

• Name*
  First Last
• Email*
• Resume*
• Email
  This field is for validation purposes and should be left unchanged.

Location: Spokane, WA

Job Description

An RF Engineer must use creativity and sound judgment to provide the proper design and optimization of the portion of the network assigned to them. An RF Engineer also has flexibility in managing their workflow on a daily basis. They need to use their discretion on how much time to spend on a task based on the priority set by management. An RF Engineer must have the ability to interface with cross-functional team members to gain the support required to accomplish their assignments.

Job Requirements

Solid understanding of RF propagation principles, cellular theory, RF engineering tools and antenna theory. Experience with various drive test units. Previous experience with FCC and FAA filings and zoning meetings are preferable. Strong written, verbal and interpersonal skills. Strong computer skills. UNIX, Oracle DB, Excel macros and SQL programming a plus. Moderate MapInfo skills Driving record is within company compliance Self-motivated and ability to work under pressure. Education and Experience BS in Engineering, Engineering Technology or equivalent technical degree; or equivalent work experience required

Location: Bellevue, WA/Remote

Job Description

RESPONSIBILITIES

• Drive and be accountable for project status reporting and meetings as communication and management tools.
• Effectively use communications to ensure project health, transparency to risk, and to maintain a strong project team sense of respect and trust.
• Implement project delivery process improvements and serve as change agent/champion.
• Effectively elicit and evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requests.
• Understand how policies, systems, and processes impact requests/projects. Foster business knowledge and understanding among business systems analysts and project stakeholders. Broker consensus among stakeholders with conflicting needs.
• Effectively interact with senior level audience. Invest in stakeholder management and possess the ability gain stakeholder trust.
• Facilitate requirement sessions with stakeholders and create comprehensive work products documenting requirements, including validation and traceability of requests. Understand how projects align to broader organizational goals and business benefit. Explain business benefit of projects and contribute to business case/feasibility development.
• Continually invest in stakeholder management and build stakeholder trust; anticipate and resolve resourcing issues.
• Identify uncommon risks to proactively alter project plan and improve project success probability.
• Influence project execution approach to deliver under tight timelines while minimizing risk to customer experience and product quality.
• Develop a business analysis work-plan to manage own tasks, deliverables, schedule, and provide information to stakeholders and Project Management. Assist other knowledge area BSA’s in development of their work-plans.

Job Requirements

QUALIFICATIONS

• 5 – 8 yrs. minimum of formal project management and/or business analysis work experience
• Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
• Must be proficient in, and have work experience using, MS Office (Excel, Word, PowerPoint) and MS Project and Visio
• Solid understanding and applied experience in multiple system development life-cycle methodologies including Waterfall and Agile
• Excellent written and verbal communication skills; effectively able to communicate with all employee levels and levels of management
• Proven experience with identifying & resolving project impacting issues, ability to work with members of the Project Management team and business SMEs/executives to develop and implement viable solutions
• Consistent experience with projects reaching broadly across the enterprise, which have high risk to brand and/or business, or contain 3rd party integration or management
• Background in working across multiple business areas, understands typical pain points, and ability to lead the team to address them
• Background in telecom a plus
• Experience with SharePoint preferred
• Bachelor’s Degree preferred

Location: Bellevue, WA

Job Description

We are an expanding global Technology, Media, Telecommunications (TMT) firm. Our business incubator arm is tasked with selecting, managing, and driving forward a portfolio of business ideas from concept to scale. The incubator is comprised of small, agile teams of motivated self-starters incubating new business models that will drive the next generation of growth, pushing us into new industries and verticals.

Responsibilities

You will work closely with the working team to drive the market validation efforts of this early-stage opportunity to partner with external ecosystem. The key deliverable for this project will include a written presentation for executive review. This presentation will outline the larger opportunity and a framework and strategy to address it.

You will

 Identify the right enterprise level outcomes our partnership strategy should deliver

 Build the portfolio strategy to organize against the outcomes

 Identify key tangible short-term internal activities and long term bets that can drive progress.

Job Requirements

The ideal candidate has a passion for innovation, balances long term vision with short term execution, strong communication skills, and is exceptionally adept at synthesizing complex business opportunities to tangible action items. If you combine strategy experience with a strong operator streak, this could be the role for you.

You have:

 10+ years of experience building and preferably executing partnership and portfolio strategies within a large corporation in the technology space

 Seasoned consultancy experience with mix of solid tech sector credentials (preferably in TMT and/or Big Tech)

 Proven track record of delivering due diligence projects within scope, time, budget and quality in a fast-paced, dynamic environment.

 Exceptional strategic and business planning toolkit to create innovative, rigorous, and data-supported business models.

Location: Reno, NV

Job Description

Acts as a technical contributor within and occasionally outside his or her immediate team. Responsible for staying current in technical theory, application, and operational discipline. Takes on technical and project-related efforts, providing communication as directed. The Technician has a solid understanding of theory and application related to project management, core networks, transport, signaling and interface protocols, disaster recovery planning and response, data services, and location-based services. The Technician has a basic understanding of theory and application related to the radio access network, network design, capacity planning, fire suppression systems, power systems AC/DC, and HVAC.

Responsibilities :
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
• Technical support: Provides technical support within and occasionally outside immediate team. Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities
• Project management: Takes on smaller projects or portions of key projects / initiatives, providing accurate status and progress updates as requested
• Operations: Identifies and shares potential process improvements and recommends them to Senior Technicians and / or management for consideration. Provides input on process improvements related to maintenance and repair activities. Assists in creation of job aids, scopes of work, method / statement of procedure, and helpful tools working closely with a Senior Technician
• Continuous learning: Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in company values and organizational requirements

Job Requirements

Qualifications :

Required:
• 2-4 years’ experience in switch operations and maintenance, with a proven track record of success
• Understands basic RF Engineering, Radio Frequency theory, and Electricity and Electronics theory
• Operational knowledge and theory of all interconnecting circuits to include but not limited to T1, T3, and microwave radio
• Must meet minimum technical proficiency requirements; proficient in Microsoft Office
• Excellent verbal and written communication skills
• Strong attention to detail
• Self-motivated; exhibits initiative in achieving company goals and objectives
• Basic leadership skills and ability to prioritize and complete multiple tasks
• Able to work independently or in a team environment
• Flexibility with ever-changing environments and priorities
• Solve problems using creativity and innovation

Desired:

• 2-4 years’ wireless telecommunications or other related experience

Location: Kansas City, MO

Job Description

CAD Technician provides document management support for Substation Engineering. Under the guidance of the Document Manager, the contract CAD Technician assists the Engineering Analysts by revising existing drawings from as-built field corrections and, after training, by updating Issued for Construction (IFC) drawing packages. Documents include internal drawings, external vendor drawings and supporting documents. After additional training, the position will assist the Engineering Tech to liaison between engineering and field personnel who construct or maintain company facilities and to:

• Create and publish new Issued for Construction drawing packages.
• Gather technical information and up-to-date drawings for projects.
• Create new 3D material coded parts for electrical substation models.
• Use the Autodesk Vault 3D parts library to create 3D substation models.
• Generate drawings based on one-line and substation standards drawings.

Contract CAD Technician work is performed in an office. Travel is not required, however, optional field visits are available as a training opportunity

Job Requirements

Education in the use of Autodesk CAD products is essential. Several years experience in CAD is preferred but will consider a recent graduate in a technology related field.

The contract CAD Technician must be computer fluent with proficiency in Autodesk CAD software and the MS office suite. Good written and verbal communication skills are required. Customer service and team building skills are a plus. Accuracy is more important than speed. The work is very detailed so the candidate must be able to self-check for accuracy and must be willing to accept guidance. Persistence and a positive attitude are highly regarded qualities of every member of our team.

Location: Bellevue, WA

Job Description

Job Requirements

Location: Kansas City, MO

Job Description

1. Lead projects with smaller scope and complexity or portions of larger, more complex projects. Projects typically have a defined beginning and end.
2. Understand the business needs of the customer.
3. Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
4. Identifies resources needed and assigns individual responsibilities.
5. Facilitate meetings, in person and over electronic media, to collect requirements, status, and other project-related data.
6. Communicate project status and other information to project team and other stakeholders.
7. Review deliverables prepared by team before passing to client.
8. Forecast, track, and report on project scope, schedule, quality, costs, resources, and risks.
9. Develop and maintain necessary project documentation according to the internal project management framework.
10. Assist with all tasks necessary to close the project and transition to an operational state if necessary.
11. Other duties as assigned

Requirements 

 Bachelor’s degree or equivalent

• Familiarity with formal project management methodologies.
• Demonstrated decision-making, analytical, and problem-solving skills.
• Track record of establishing priorities and meeting deadlines.
• Effective written and oral presentation and facilitation skills.
• Experience with Microsoft Office software and project planning tools.

Location: Bellevue, WA

Job Description

Job Requirements

Location: F

Job Description

Performs advanced and complex clerical duties requiring the exercise of judgment and analysis. Work requires thorough knowledge of departmental and/or company procedures and related work performed in other departments. Work is usually subject to detailed verification. Performs duties of General Clerk, Job #358 and Junior Clerk, Job #362. Duties may be varied or specialized. Performs similar and related work consistent with the general nature of this job classification. Uses any equipment necessary to perform job.

*In Customer Services (formerly T&D Clerical), satisfactory completion of KCPL Distribution System

fundamental is preferred; however, must satisfactorily complete KCPL Distribution System Fundamentals within six months of starting job.

*In Power Sales & Services, must successfully complete KCPL Practical Electricity I (DC) and II (AC) courses to receive the second six months and second year merit increases respectively.

*In the Accounting Division, must have satisfactory completion of at least six credit hours of college-level accounting and have completed six months experience as a Junior Clerk in the Accounting Division.

*In Power Sales & Services, accounting experience required or may substitute three hours’ college-level accounting.

*In Credit and Collection, credit and collection experience preferred.

*In Procurement, must have excellent verbal and written communication skills. PeopleSoft, Excel, and Word skills preferred. background in working with suppliers pertaining to purchase orders and expediting is preferred.

*In Meter Reading Field Services, must have excellent verbal and written communication skills. GMO CIS experience and knowledge of meter reading and billing practices is preferred.

*In T&D Materials, Maintain accurate and appropriate levels of inventory. Perform administrative duties associated with cycle-counting and replenishment planning. Coordinate demand planning for long lead-time items.

*In Billing Services, general understanding of KCP&L customer bills and rates, great understanding of utility industry and excellent knowledge of PC software applications including spreadsheets, database, word processing and presentation software preferred.

*In Records Management, position provides support to other Facilities groups including, but not limited to, assistance with work management system data entry, conference room coordination, and the document processing function.

*In Transmission Accounting Two to five years’ clerical experience preferred. At least six credit hours of college level accounting preferred. Proficiency with 10 key is required.

*In Controller, ……PeopleSoft and word skills are preferred. Excel is required. Qualifying ratings from an evaluation process that measures Excel skills. Ability to keyboard at 30 wpm production and 25 wpm revised copy.

Job Requirements

Location: Tempe, AZ

Job Description

Conduct expert wireless network equipment installation and maintenance Test, locate, and repair complex equipment problems Handle configuration and fault management for a range of platforms including voicemail (IN), HLR (Home Location Register), VLR (Visitor Location Register), BSC (Base Station Controller), SMSC (Short Message Service Center), and IWF (Inter Working Function) Perform database backups and conduct maintenance of computer hardware and software Work with telecom vendors to meet schedules for new equipment installation Assist RF engineering to ensure the best possible network performance. Day, night, and weekend work may be required dependent on workload and market needs.

Job Requirements

Nokia RAN experience preferred.

Location: Frisco, TX

Job Description

Responsibilities may include leading sourcing activities of moderate complexity, and providing support for complex or strategic initiatives. Lead sourcing activities of moderate complexity:

– Define commodity and supplier strategies

– Adopt best-practice commodity management and strategic sourcing processes

– Track category performance relative to targets, and conduct supplier reviews for assigned suppliers

– Communicate clearly with procurement leadership, business stakeholders and team about strategies, contracts, and project updates.

– Provide coaching to junior staff, as needed

Provide support for highly complex or strategic initiatives; assigned tasks may include:

– Analyze supply market and current supply base

– Build business case

– Build RFx and auction

– Negotiate contract provisions

– Track and report category performance against targets

– On-board suppliers

– Conduct supplier performance reviews

– Monitor contract execution

– Forecast demand

– Identify and recommend future sourcing opportunities

Job Requirements

• Prefer procurement /sourcing experience background in Logistics, Transportation , Handset Device Repair , Handset Device OEM Warranty , Network Repair , Wireline
• At least 5 years relevant experience required

Location: Kansas City, MO

Job Description

Understands and assist in technical strategies in the design, configuration and maintenance of LAN, WAN and wireless networks to ensure the stability, integrity and operational effectiveness and efficiency of network services. In addition, the Network Engineer will participate with the design, purchase, installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training where required.

o Participates in the design and configuration of internal and/or external networks as required for assigned projects, assuring that requirements are met.
o Apply business/customer requirements into network or process implementation.
o Supports network technology and configuration activities to ensure integration and alignment with other IT technology, systems, applications, and environment.
o Assist in development, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.
o Uses planning skills to manage and complete projects on time and on budget.
Participate in testing software and systems products to justify recommendations and to support purchasing efforts.
o Participate and assist in approaches to accomplish departmental goals, while maintaining alignment and compliance with business goals, corporate IT standards, strategy and Service Level Agreements.
o Assist vendors, outsourcers, and contractors to secure network products and services.
o Assists in network technology and configuration activities to ensure integration and alignment with other IT technology, systems, applications, and environment.
o Provides technical support and guidance (Level 2) in troubleshooting network performance issues. Researches problems that cannot be resolved by routine procedures. Creates troubleshooting procedures, designing resolution scripts, workflows or flowcharts. Ensures timely resolution of problems
o Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
o Monitor and test network performance and provide network performance statistics and reports.

Job Requirements

• Knowledge and ability to perform advanced administration on multiple company standard network technologies or similar platforms; such as Cisco enterprise LAN/WAN gear, F5 load balancing, Aruba wireless networking, and Checkpoint/Palo Alto security platforms.

• Understands and considers business goals, corporate IT standards, department strategy, service level agreements, EVA’s and budgetary implications.

• Understands and considers and applies standard concepts, best practices and procedures related to LAN, WAN and wireless networks.

• Knowledge of established configuration management, network architecture development and project methodologies.

• Communicates effectively with all levels of employees, both technical and non-technical.

• Establishes and maintains cooperative relationships with other departments.

• Effective project team member, at times assuming leadership roles for projects as required.

• Monitors emerging trends and evolving technologies, evaluating and understanding the implications for inclusion in department strategy.

• Takes the initiative to search for and identify alternative and/or innovative solutions to architecture problems.

• Uses planning skills to manage and complete projects on time and on budget.

• Quickly adapts to the demands inherent in managing multiple projects simultaneously. Education/Experience

• Bachelors Degree in Computer Science, Information Technology or other related field and 4 years network engineering experience.

OR • 8 years network engineering experience

Location: Bellevue, WA / Remote

Job Description

Job Requirements

Location: Kansas City, MO

Job Description

In this Tier-1 Support position you will play an integral role in the Security Operations & Network Infrastructure Center. This position will allow you to pursue a career in IT where you will gain the necessary experience by working at a 24×7 combined Network Operations Center/Security Operations Center ) With oversight, you will be responsible for:

• Activities associated with NERC CIP-007 R4 – Security Event Monitoring, such as response to security events;
• Activities associated with NERC CIP-008 – Incident Response Plan, such as, monitoring and responding to security events, participation in incident response drills and serving on the Cybersecurity Incident Response Team;
• Monitoring incoming event queues for potential security incidents;
• Identify and act on anomalous network activity;
• Support of network systems (software/hardware) and data center operations
• Analyze and troubleshoot compliance and security related events;
• Escalates security related or compliance issues as needed;
• Access knowledge bases and FAQ resources on the Intranet and/or Internet to assist with problem resolution;
• Apply knowledge of IT and network systems to aid in troubleshooting;
• Creating and documenting various incidents and communicating info about incidents to relevant parties
• Continual learning of changing communications network, policies and processes related to job responsibilities, and new tools used for those job responsibilities, as they arise
• Monitor network health, preforming tier 1 troubleshooting and triage of network issues as they arise, responding to alerts for network devices as instructed in knowledge base documentation
• Meet or exceed SLA’s for various levels of alerts
• Providing occasional technical support via phone after normal business hours.
• Communicating and working with team members to coordinate efforts to support clients
• Other assigned duties

Job Requirements

• HS diploma or equivalent required
• Minimum 0-2 years in a network or cybersecurity support role, or equivalent certification
• Technical or bachelor’s degree in IT related field of study preferred
• Cisco network certification and/or Security + certification (both preferred)
• Calm, professional attitude and demeanor
• Must be comfortable working in a team centered environment
• Multitasking and ability to work well in high-pressure situations
• Excellent problem-solving skills
• Eagerness to learn new technical skills and adapt to changes in job role as needs of the company dictate
• Intermediate knowledge of Office 365 applications
• Scripting experience a plus, especially Powershell scripting
• Experience with monitoring, ticketing, alerting, authentication tools preferred
• Familiarity with the principals of network and endpoint security, current threat and attack trends, and have a working knowledge of security principals such as defense in depth.
• Willing and able to work non-standard work shifts, including evenings, overnight, holidays, and weekends
• Self-motivated; able to work both independently to complete tasks and respond to department requests
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.

I'm Interested!

• Name*
  First Last
• Email*
• Resume*
• Phone
  This field is for validation purposes and should be left unchanged.