Job Opportunities
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Please visit Dice.com, CareerBuilder.com, and Linkedin.com to view additional career opportunities.
Under general direction, is responsible for developing, implementing, and maintaining information security
programs for multiple Agencies; builds and maintains a consistent approach in securing information
resources. This position will provide routine reports and briefings to the leadership and Chief
Information Security Officer on the posture and regulatory compliance the information security programs.
This position will work closely with the business units to ensure that information security efforts and controls
align with business objectives to ensure the confidentiality, integrity and availability of all information resources.
Ensures that organizations are aware of all applicable policy and regulatory requirements and recommendations
to become or maintain compliance. This position is also responsible for assisting in the development and
execution of Business Continuity Planning (BCP) and Disaster Recovery (DR) implementation.
As a representative of the Office of the Chief Information Security Officer, this position is critical in providing
security services to Boards and Commissions, therefore excellent customer service skills
essential.
Essential Job Tasks:
life cycle.
dealing with cyber issues.
Qualifications:
The ESC Helpdesk provides tier 1 level support for all lanes of business as well as support for outside sales and vendor call centers. This position will cover many roles on the team including technical and project support.
This position provides technical support for customers via tickets, chat, and or telephone and is responsible for diagnosing, troubleshooting, and repairing computer systems, software, or networked and/or wireless systems. Responds to situations where first-line support has failed to isolate or fix problems in malfunctioning equipment or software. Support key technical areas of the team including but not limited to Voice, Network, Call Center, Retail, and standard break fix troubleshooting, investigation, and repair. May be required to prepare and deliver knowledge documentation and training activities. Will be required to participate in process improvements, projects, and status meetings. Owns and provides ongoing status, deliverables and deadlines as necessary.
Preferred Qualifications
Location: Kansas City, MO
Summary of the job:
New architecture development for Document management.
Responsibilities:
• Development of different document maintenance service development.
Required skills/experience/education:
#/.net : 7 to 10 years of experience.
Java : 2 to 3 years
Microservices / Dropwizard : 1 to 2 years
APIs / REST / SOAP : 7 to 10 Years
SQL / Hibernate / JPA : 2 to 3 years
Message Queuing / RabbitMQ : 2 to 3 years
Azure DevOps / Git / Artifacts / SonarQube / CICD : 2 to 3 years
Linux / Bash : 2 to 3 years
IntelliJ / Maven / Junit : 2 to 3 years
Monitoring / Jaeger / Prometheus / Grafana / PagerDuty : Nice to have
Location: Overland Park, KS
Responsibilities:
• Work closely with business and technology partners to understand (and supplement as necessary) requirements to meet business objectives
• Research, define and document technical design/details to support business requirements
• Identify and implement improvements to processes and deliverables
• Deliver and/or coordinate delivery of technical solution configuration/development activities
• Track and clearly communicate status of assigned tasks
• Deliver QA testing and test plan documentation
Required skills/experience/education:
• Bachelor’s degree in Computer Science, Information Technology or related field, or equivalent education and work experience.
• Three to five years of experience in Business Analyst or similar IT role.
• Experience in a complex, medium-large Enterprise ERP or CRM implementation project with multiple internal/external system integrations.
• Critical Thinking – The candidate must have the ability to analyze complex issues and demonstrate the ability to comprehend complex processes and workflows.
• Communication Skills – The candidate must possess a strong command of both written and verbal communication skills and have strong facilitation skills. They should be able to share information in a manner suitable for consumption and comprehension by stakeholders at multiple levels of the organization.
• Requirements Gathering – The candidate must possess the ability to listen critically and analyze requirements from multiple stakeholders, asking probing questions to ensure business or technical directives are documented appropriately.
• Microsoft Suite – The candidate must possess a working knowledge of Word, Excel, Outlook, PowerPoint, and Visio. SQL and ADO are a plus.
• Flexibility – The candidate must have the ability to direct or assist as needed to complete their objectives. Overnight deployments will be required.
• Resilience – The candidate should possess the ability to overcome challenges and remain focused on deliverables.
• Interpersonal Skills – The candidate should possess strong interpersonal skills and the ability to interface with many different personality types to complete objectives, as well as form positive working relationships with team members.
• Research – The candidate must be capable of self-driven research where needed.
• Highly motivated / self-starter – The candidate must be a self-starter, experience establishing priorities, delivering results and meeting deadlines.
Preferred (nice to have) skills/experience education:
• Testing or QA – A background containing QA or other testing.
• Experience with Agile and DevOps project delivery practices.
• Salesforce Service Cloud experience including implementations involving lightning flows and integrations
• API knowledge and experience – REST or SOAP
• Process Documentation experience – business or technical process flow documentation using Visio.
• Database – basic understanding of database access and data flow.
• Experience working in or with a call center environment.
• Experience with use of ADO to track requirements, testing and defects
Location: Topeka, KS
Duties and Responsibilities:
evaluate project performance and to meet compliance requirements
Strengths:
Strong working knowledge of Microsoft Office (particularly Excel and Powerpoint)
Location: Topeka, KS
With general supervision, the IT Asset Management Analyst is responsible for on-going operations of the IT life-cycle process for all software and hardware technology assets throughout the organization.
Location: Overland Park, KS
Data Analyst II will manage, develop, collect and analyze data. Identify trends, issues and solutions to improve system performance. Bachelors Degree in Computer Science, Information Systems or 3-4 years in a related field. Must be eligible to work in the US.
Flexible work location – remote worker – On site when needed
Excel Subject Matter Expert in pivots, formulas, graphing, and large data manipulation with accuracy.
Must demonstrate SAS and SAS EG work experience with ability to manipulate queries and data elements for reporting purposes and research.
Must demonstrate strong attention to detail and willingness to be available for after hours system updates/changes. This isn’t common, but does happen.
Location: Overland Park, KS
Summary of the job:
Software Engineer strong angular UI developer with designer skills
Location: Holland, MI
1. Complete third-party requests for verification of employment, union disability, DOT information, etc.
2. Distribute department mail, faxes, and emails.
3. Scan and index Human Resource documents into Onbase.
4. Create and ship badges as request by the field.
5. Handle unemployment claims.
6. Employee recognition for year of service and retirement.
1. Education and Experience
a. High School degree or equivalent
b. 3-5 years of Administrative experience
c. Experience working with Lawson or similar HRIS system
2. Knowledge, Skills and Abilities
a. Proficient in Microsoft Word and Excel
b. Effective interpersonal, oral, and written communication skills
c. Ability to prioritize and handle multiple tasks
d. Accomplish assignment confidently in a time sensitive environment
e. Demonstrates the Holland Core Values in daily interactions:
i. Hard work and continuous improvement
ii. Integrity in all our relationships
iii. Respect for each individual
iv. Excellence in all areas of customer service
v. Safety in all we do
f. Ability to model the Holland Universal Competencies
3. Physical Requirements
a. Able to sit for prolonged periods of time, frequent walking and standing
b. Written and verbal communication
Location: Kansas City, MO
Bachelor’s degree with emphasis in systems development or related area or the equivalent through a combination of education and work experience.
Five to six years IT experience to include short-term and long-range planning, budgeting, systems analysis and design
5 years of design and development of iOS applications using Apple iOS SDK, device APIs
5 Years of development experience using development tools including XCode, Core Data, Cocoa Touch, Core Animation, In-App purchase,
5 years of experience in maintaining and writing code in Objective C, Java, SQLite,
5 Years of Application development using native languages for iPhone and OOPs concepts,
5 years of development of UI elements in HTML/XHTML, Javascript, XML, and CSS.
3+ years of development experience with integrating SOAP, REST, JSON and back end services
3+ years of development of Android applications using Android Studio
Experience in data and process modeling of business requirements.
Knowledge and experience of relational database technology.
Knowledge of all phases of the systems development life cycle.
Exposure to client/server and/or web development.
Demonstrated decision making, analytical and problem solving skills.
Demonstrated effective time management, planning and organization skills with the ability to successfully handle multiple tasks, projects and priorities in a fast paced matrix-managed environment.
Experience using software applications such as Visio, Microsoft Project, PowerPoint, Word, and Excel.
Effective oral, written and interpersonal communication skills. Strong presentation and facilitation skills necessary to communicate and persuade a wide range of audiences.
Location: Overland Park, KS
Participates and leads configurations, implementation, and support of all network systems
Participates in a collaborative efforts to manage and resolve complex network problems and coordinates resolution
Participates in incident management, asset management, change management, project management, and continuous improvement of network environment
Manages, configures, and implements routers, switches, firewalls, wireless, and other network systems and services.
Develops wireless network infrastructures and makes recommendation on systems enhancements for optimization.
Managing assigned projects and program components to deliver services in accordance with established objectives.
Maintain network security through proper configuration of VPN tunnels and Firewall rules
Be aware of and follow existing network management change procedures
Work outside of normal business hours when required (scheduled maintenance, outage response, last minute urgent requests)
Create and/or update network documentation in various systems per established process and standards.
5+ years of progressive experience in the installation, operation, maintenance, and troubleshooting of wired and wireless networks.
Professional level understanding of wireless networking including IEEE 802.11 Wi-Fi Standards, Controller based Wi-Fi systems, Client to Network Authentication mechanisms (EAP/TLS, PEAP, etc.), RADIUS, DHCP, DNS, Internet VPNs (IPSEC and SSL)
Possess knowledge of TCP/IP V4 layer 2 switching and layer 3 routing including failover and redundancy configuration (VRRP/ HSRP)
Knowledge and/or experience with Clearpass and Airwave appliances, Aruba Wireless controller technologies and wireless access points.
Knowledge of VoIP implementation and support (SIP based call routing, IVRU, Text to Speech) helpful
Technical, analytical and interpersonal skills required .
Self-motivation and the ability to work with little supervision.
Ability to manage several concurrent tasks and priorities.
Previous Retail Store network deployments.
Knowledge of new technologies (SD-Wan, Cloud based solutions, virtualization.
Location: Remote
This role must have extensive and proven competencies in real time workforce management functions and scheduling to ensure that we have the resources required at the right time to meet the desired service goals, enabling an exceptional client experience. The role is also responsible for analyzing voice data and making recommendations to an improve IVR menu and processes. The role will partner with the Leadership team to understand needs and support resourcing plans to successfully meet service levels to optimize performance.
The essential functions and responsibilities of this job position include, but are not limited to the following:
• Daily and Weekly Scheduling for multiple contact centers to allow for training, meetings, 1:1s and huddles while maintaining service levels
• Real-time management
• Acting in a consultative capacity, analyzing historical trends, factoring in strategic initiatives and providing required resource levels to the business areas.
• Supports ad hoc data, reports and analysis requests
Specialized Knowledge/Skills
• Prior Workforce Management Experience with proven success in supporting scheduling, real-time management and reporting
• Ability to work cross functionally and collaborate effectively with business partners
• Proven success influencing peers, clients and stakeholders
• Strong communication and interpersonal skills
• Ability to manage competing priorities, work effectively and independently within time constraints
• Detailed oriented with strong organizational skills
• Ability to work with large data sets from multiple sources
• Excellent presentation skills – present analyses/findings in a compelling manner
• Insurance and/or business specific knowledge/experience a plus
Education/Experience
• BA/BS degree preffered
• 3+ years of Workforce Management preferred
• Knowledge of the insurance or financial services industry preferred
Location: Overland Park, KS
Provides courteous, efficient, and timely service to the business. Investigate and resolves driver events in software application that may require telephone calls, research and logical thinking.
JOB DUTIES:
• Work in a team environment to knowledge share and follow standard processes.
• Work closely with field personnel to resolve driver events.
• Monitor and coordinate federal and regulatory compliance activities.
• Ability to work in multiple software applications to identify resolution to driver events.
• Able to work independently with little direction and multi-task and handle various events at once while being extremely productive and timely.
• Work in a team environment and assist others as applicable.
• Diagnose and resolve problems and enter data into driver tracking system.
REQUIREMENTS:
• High School Diploma.
• Requires analysis, judgment and time sensitivity to operational business needs.
• Knowledge and experience in PC and Mainframe applications.
• Excellent communication, interpersonal, and time management skills.
• Requires reliable individual that can work in a fast-paced environment.
PREFERRED QUALIFICATIONS:
• Prior customer service experience
• Freight or freight related industry experience
Location: Overland Park, KS
The SQA Analyst will report to the SQA manager, participating in all assigned activities related to the planning, coordination, execution and reporting of all test initiatives required to validate software applications. Team responsibilities will include: Providing testing baseline and LOE’s, all levels of testing, as determined by project needs, to include warranty and post release support. The SQA analyst will work closely with the project team to prepare and execute test plans and test cases/scripts, track test data, identify expected results and log/facilitate bug resolutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES –
Requirements
Location: Kansas City, MO
Responsible for delivering Quality Assurance activities in support of large-scale Salesforce platform deployment. Specific responsibilities will include definition, documentation, execution and status reporting of required testing. Ideal candidate would also have experience with technical requirements/design definition and documentation as well as detailed solution delivery task execution.
Responsibilities:
• Work closely with business and technology partners to understand (and supplement as necessary) requirements and acceptance criteria
• Define, document and execute appropriate test plans and cases to meet acceptance criteria and based on organizational and industry standards
• Definition, creation and management of required test data
• Identify and document defects and available workarounds
• Track and clearly communicate status of test planning and execution activities
• Identify and drive improvements to QA processes and deliverables
Required skills/experience/education:
• Bachelor’s degree in Computer Science, Information Technology or related field, or equivalent education and work experience
• Three to five years of experience in quality assurance or related IT role
• Knowledge and experience with software testing best practices
• Critical Thinking – The candidate must have the ability to analyze complex issues and demonstrate the ability to comprehend complex processes and workflows.
• Communication Skills – The candidate must possess a strong command of both written and verbal communication skills and have strong facilitation skills. They should be able to share information in a manner suitable for consumption and comprehension by stakeholders at multiple levels of the organization.
• Requirements Gathering – The candidate must possess the ability to listen critically and analyze requirements from multiple stakeholders, asking probing questions to ensure business or technical directives are documented appropriately.
• Microsoft Suite – The candidate must possess a working knowledge of Word, Excel, Outlook, PowerPoint, and Visio. SQL and ADO are a plus.
• Flexibility – The candidate must have the ability to direct or assist as needed to complete their objectives. Overnight deployments will be required.
• Resilience – The candidate should possess the ability to overcome challenges and remain focused on deliverables.
• Interpersonal Skills – The candidate should possess strong interpersonal skills and the ability to interface with many different personality types to complete objectives, as well as form positive working relationships with team members.
• Research – The candidate must be capable of self-driven research where needed.
• Highly motivated / self-starter – The candidate must be a self-starter, experience establishing priorities, delivering results and meeting deadlines
Preferred (nice to have) skills/experience education:
• Experience with Salesforce Service Cloud, and test automation within Service Cloud
• Experience with Agile and DevOps project delivery practices
• API knowledge and experience – REST or SOAP
• Experience with use of ADO to track requirements, testing and defects
• Experience implementing test automation
• Coding experience with .NET/C#
• Experience working in or with a call center environment
Location: Kansas City, MO
Primary Duties
Qualifications/Experience
Educational Qualifications
Technical Competency
Occupational Personality
ITG provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran and any other characteristics protected by law.
Employees must successful complete background check and supplying original documents proving U.S. Citizenship or the authority to work in the United States, prior to or on the actual start of your employment. ITG participates in E-Verify to confirm United States work authorization.